Within 30 days
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...
Within 30 days
- Everything we manufacture is covered by our 1 years manufacturers warranty you are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
- If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
- Our 30-day money-back guarantee does not affect your statutory rights.
If there's a fault with the product...
We've made it easier!
- If you bring it back to us within 30 days with your proof of purchase*, we'll give you a replacement or a refund.
- If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
- This does not affect your statutory rights.
- If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store).
To cancel, you can Email Customer services, within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
If you have an Internet order query, please Email Customer service.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
** All days other than Saturdays, Sundays and public holidays.